The global call control market is witnessing constantly rising revenues. Call control (PBX-IP PBX) adds features to existing infrastructure for every service operator and provider. Lean and self-sufficient features outstanding simplicity & great usability and easily scales to multiple PBX phone systems, allowing customers to experience voice-over IP and cloud calls.

With PBX-IP PBX, telcos offer next-generation access and provide cloud communication services to businesses. Rising customers' demand for high-quality and easy-to-use hybrid PBX-IP PBX solutions from telcos and enterprises boosts market value. Due to the significant transition from on-site to cloud environments, the market is projected to witness vast traction in the next few years. 

Market Research Future (MRFR) states that the global call control market is poised to escalate from USD 16.8 BN in 2022 to USD 48.11 BN by 2032, growing at 12.40% CAGR throughout the review period (2023-2032). Increasing deployment of 5G technology, increased demand for PBX and IP PBX systems, and the rising trend of bringing one's device to work are the key market drivers enhancing the market growth. 

The key driving behind the market rise is the proliferating digital transformation and cloud infrastructure across industries to incorporate cloud-hosted platforms and services into their organizational structure. IP-PBX is a small yet powerful integration with seamless mobility that provides all business-class telephony features to be productive, look professional, and enhance customer services.

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Major Players

Leading call control market players are

·        Avaya, Panasonic

·        Cisco Systems, Inc.

·        Mitel

·        NEC Corporation

·        Alcatel-Lucent Enterprise

·        Call Control LLC

·        EIL Global

·        Polycom LLC

·        ERGOMAN GmbH

·        Ribbon Communications Operating Company Inc.

·        Voxter

·        Telynx, 

·        Telus, among others. 

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Call Control Market – Segmentations

The call control market analysis is segmented into products, applications, and regions. The product segment is sub-segmented into IP extensions and TDM extensions. The application segment is sub-segmented into commercial and industrial. By region, the call control market is segmented into Asia-Pacific, the Americas, Europe, and the rest of the world.

Call Control Market – Regional Analysis

North America dominates the global call control market. The largest market share is attributed to major cloud telephony solution & services providers and well-established IT infrastructure, delivering enterprise applications & services seamlessly. 

Besides, the increasing adoption of cloud-based IT services among many organizations positively influences market growth. Moreover, heavy investments made by major industry players and mobile service providers drive regional market growth. The US, Canada, and Mexico are the leading call control markets in the region.  

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Global Call Control Market - Competitive Analysis

Highly competitive, the call control market is largely driven by the presence of several well-established players. To gain a larger competitive share, mergers & acquisitions, collaboration, expansion, and product launches remain popular trends for industry players. They invest substantially in product development and expand their global footprints.  

Recent Developments/Industry Updates

Aug. 31, 2023 -- Telinta, a leading global provider of white-label cloud-based switching and billing solutions, announced the addition of new capabilities to its virtual office solution to help ITSPs serve small and home-based business users. Telinta's virtual office-hosted PBX solution enables VoIP service providers to offer highly customizable services to small and medium-sized enterprises. Users can customize their VoIP solution by navigating through brandable self-service web portals and selecting the features & capabilities they need.

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