In today's tech-driven environment, the constant stream of data can be an intricate and complex task for IT professionals and CEOs. The situation calls for some valid actions that can help effectively manage and analyze the vast data for small to medium businesses (SMBs) and small and medium-sized enterprises (SMEs). These companies are always looking for creative ways to do these tasks, as they have limited resources, and to approach their target audience and boost sales. AIOps tools and platforms provide you with the leverage to make your work automated and optimize various functions. Let's take a look at how AIOps solutions can help SMBs and SMEs stay ahead of the competition.

How Can AIOps Help SMBs and SMEs?

We have seen that small businesses have always been slower to adopt technology than bigger organizations. However, over the years, the tide has taken a turn, and according to a recent survey by Accenture, around 61% of small businesses are using AI in some form. It has helped these businesses optimize their IT infrastructure and automate their business processes.

New Relic

New Relic is a software-as-a-service tool provider specializing in mobile and web application performance management that integrates with apps in cloud and data center environments. This service leverages applied intelligence to eliminate problems, remove unnecessary alerts, and identify the root cause of the issue.

Use Case

New Relic is used by IT SMEs and SMBs as it is a one-stop solution for anyone looking for AIOps tools on a budget. It identifies changes across services and applications and can reduce alert redundancy by 80%.

Future of AIOps for SMBs and SMEs

The future of AIOps in small businesses is quite promising, as they are continuously innovating and evolving for better accessibility and affordability to adopt AI into their daily lives. CEOs and IT teams have witnessed that implementing AIOps tools and platforms empowers businesses to streamline workflow, deliver personalized experiences to their customers, and optimize campaigning. By harnessing the full potential of AIOps, businesses can unlock new possibilities that can drive their marketing strategies and also help in monitoring data.

Conclusion

With SMBs and SMEs adopting new technologies to drive innovation, IT teams and CEOs have to create a strategic role to play to serve the business dynamics. In this process, there are several AIOps tools and platforms that will ease the pressure by automating the business process. The steps and principles outlined will provide a roadmap for small businesses to embark on their journey of digital transformation.

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